The utility says such requests are not legitimate.
Rocky Mountain Power notes that if one of its agents contacts a customer by phone, the representative will always have the customer's account number. Even then, if the customer has any concerns about the validity of the call, they are advised to hang up and call the company back directly.
Rocky Mountain Power can be reached any time, toll free, at 888-221-7070.
"These scammers are in no way associated with our company, and we take very seriously any efforts to defraud our customers, especially using our company's good customer relationships and reputation," Karen Gilmore, Rocky Mountain Power's vice president of customer relations, said in a statement.
Also, Rocky Mountain Power says that its employees will never demand immediate payment for damaged or broken electrical equipment or any other service.
"Be suspicious of anyone who approaches you and asks for on-the-spot payment, especially if they ask for cash," the statement said.
To contact Rocky Mountain Power
If you have any concerns about the validity of an encounter with utility representatives, call toll free at 888-221-7070.