"We recognize the need for change," said Heins, who was promoted to CEO in January as RIM's troubles deepened. "There is a new energy and a lot of fighting spirit at RIM."
Heins and other top RIM executives used the conference to provide a glimpse at some of BlackBerry 10's new features. The redesigned software won't hit the market until a still-unscheduled date early next year.
That means RIM's new software won't be available during the holiday shopping season, costing the company more sales during a period when millions of people are expected to be snapping up the latest iPhone, Android devices and even a new handset from another struggling mobile phone company, Nokia, which is tying its fate to Microsoft's latest Windows software.
Despite RIM's missteps, the BlackBerry still commands a huge following with about 80 million subscribers, thanks mostly to its appeal to corporate customers who like the device's security and compatibility with their email systems.
Heins did his best to argue that the BlackBerry 10 will be worth the wait. "We are committed to making BlackBerry 10 an inflection point in mobile computing," he said.
The system is being designed to make it easier to find and use multiple applications simultaneously by swiping a finger across the phone's display screen instead of having to press on a home button to navigate through a menu of programs, such as the iPhone requires. All notifications from various applications are supposed to be sent a central point known as the BlackBerry Hub.
In an attempt to cater to its main customer base of business users, RIM also promises BlackBerry 10 will offer more security features, better calendar management and more tools to connect with other workers.
RIM is retooling the software to adapt to the growing number of people who want a smartphone that can fulfill both their personal and professional needs. In an effort to make its phones better suited for employees who want to use their personal phones for work instead of relying on employer-issued devices, the new system includes a feature called "BlackBerry Balance." That enables users to touch an icon on the screen to toggle between two different menus of applications and services, one set up for personal stuff and the other programmed for work.
Investors appeared to be heartened by what they heard and saw from RIM Tuesday. The company's stock gained 30 cents, or 5 percent, to $6.60 in Tuesday trading. That's still far below the stock's peak price of about $148, reached in June 2008.