In a call with investors, Best Buy's new chief executive, Hubert Joly, said the company is focused on converting in-store browsers into buyers by offering better information from employees. "Once customers are in our stores, they're ours to lose," he told investors Wednesday.
According to an International Data Corp. survey released this week, showrooming may influence up to $1.7 billion of holiday retail sales.
The survey found shoppers are most likely to showroom big-ticket items, followed by apparel and footwear. The survey also found that quick online comparison shopping will be a part of about 1.4 percent of all consumer electronics purchases this holiday season.
The help of in-store employees means a lot to shoppers trying to sort through the range of products available in stores this winter. Between 56 and 60 percent of shoppers armed with smartphones say that they'll be "more likely" or "much more likely" to purchase in stores when helped by knowledgeable sales staff, according to the IDC survey.
For the 41 percent surveyed who say they'll continue to rely on smartphone research to make purchasing decisions, here are a few apps to help on the way.
Nextag Shopping • Nextag is a deal comparison-shopping site that does a lot of the legwork for shoppers doing research or buying online. Users can just scan barcodes, take a picture or type in a product name to find its price on other places on the Web. For those thinking ahead, the app also allows users to put things on their "radar" for alerts on price drops.
TGI Black Friday • Powered by TGIblackfriday and DealCatcher, this app lets users search for products, notifies shoppers when new ads are posted and lets users save their favorite deals for later. It also gives users a breakdown of how many deals are at a particular store, so you can better plan your shopping trips.
Black Friday App • This aptly named program from DealNews has catalogued the Black Friday ads from just about every major retailer from Ace Hardware to Wal-Mart. Users can search and save ads, see deals by category and even look at a feed of recently posted deals to get a good feel for what's out there on Black Friday.
Black Friday by BradsDeals • Another popular shopping site, Bradsdeals.com, also has a Black Friday app that lets users compare prices and look at copies of the flyers retailers have sent out to show off Black Friday deals. Shoppers can also use this app to plan out their shopping trips and set the date, time and location of any planned excursions.
SnapTell • For dedicated showroomers, SnapTell is one of the fastest ways to see if a product in stores can be found at a lower price online. Run by Amazon, SnapTell has users take a quick photo of the item of their choice and then runs it through an image recognition database to see where its advertised online. The photos work best with books, DVDs, CDs and video games. Users can also scan barcodes for information.
SnipSnap • To make things a little more manageable on Black Friday, try SnipSnap for coupon management. Users can take pictures of coupons they want to use to cut down on paper clutter. Shoppers can also search coupons other people have snapped to add to their own digital wallet. The app also ranks stores by the success rate users have had with scanned coupons - which could save even more hassle.
BuyVia • Not that into Black Friday, but love Cyber Monday? Consider BuyVia, a new service that provides price comparisons for consumer technology, including product descriptions written in plain English. Users can manage their BuyVia shopping lists on their phones, tablets and computers and scan barcodes of items they want to track. Share Black Friday with The Trib
On Thanksgiving Day, The Tribune will report Black Friday shopping updates from stores and malls starting late Thursday at www.sltrib.com. Join in by sharing Tweets, as well as photos on Instagram using #BFUtah.
Mobile Apps for Black Friday
TGI Black Friday (free, available for iOS, Android) • View Black Friday ads from all of the major retailers as soon as they are posted on their websites. Includes push notifications for whenever a new ad is posted. You can also create a personal shopping list and share it with others.
Black Friday by FatWallet.com (free, available for iOS) • Displays all Black Friday ads from major retailers. You can search and sort ads by store, category and price range. Share deals by email and text, and receive push notifications.
Black Friday App (free, available for iOS, Android) • Find the best Black Friday deals and save items to a shopping list. Compare Black Friday deals in-store with online prices. Find nearby locations of your favorite stores. Includes links to retailers' websites to shop directly online.
Black Friday (free, available for iOS, Android) • Browse all the latest Black Friday ads by store or category, and get news on the latest deals. Compare deals between stores on the same item. Advanced filtering options for searching the right product or deal.
Essential Black Friday websites
BFAds.net • The main website and companion to the mobile app updates shoppers on the latest ads, as well as news on when stores will open.
TheBlackFriday • Daily updates on all the Black Friday deals and news. It also includes picture scans of all of the Black Friday newspaper supplements that you can click on by store.
BlackFriday.com • Another comprehensive site that allows you to search deals by store and item. Also lists online coupons available with direct links to the products.
Blackfridaysites.com • A list of all the major Black Friday websites available on line. Updated for 2012.