For the first hour, "The Call" is an effectively heart-stopping thriller. Unfortunately, a side effect of a stopped heart is that blood fails to reach the brain which may explain why the movie goes ridiculously stupid in the finale.
Halle Berry stars as Jordan, a Los Angeles 911 dispatcher haunted by a mistake that cost a girl her life. The girl (Evie Louise Thompson) called to report an intruder in her house, but the call was disconnected and when Jordan called back, the intruder heard it and found the girl. Days later, the girl's body was found, and Jordan's confidence was shattered.
The movie flashes forward six months, with Jordan as a trainer in L.A.'s 911 center. One day, one of Jordan's new recruits can't handle it when another teen, Casey (Abigail Breslin), calls from the trunk of a car to report she, too, is being abducted. Jordan puts on the headset, and talks Casey through the ordeal while frantically getting the police including her boyfriend, Paul (Morris Chestnut) to follow the trail of bodies left behind by the kidnapper (Michael Eklund).