"The incompetence in building this website is staggering," said Rep. Marsha Blackburn, R-Tenn., the second ranking Republican on the panel and an opponent of the law.
Democrats said the new system needed time to get up and running, and it could be fixed to provide millions of people with affordable insurance. Kentucky Gov. Steve Beshear, a Democrat, said the system was "working in Kentucky," a state that has dealt with "some of the worst health statistics in the country. ... The only way we're going to get ourselves out of the ditch is some transformational tool," like the new health insurance system.
Blackburn said she wanted to know how much has been spent on the website, how much more it will cost to fix the problems, when everything will be ready and what people should expect to see on the site. Blackburn and Rep. Mike Rogers, R-Mich., raised questions of whether the website could guard the privacy of applicants.
"The way the system is designed it is not secure," said Rogers, who is chairman of the House Intelligence Committee.
The administration sought to reassure applicants about their personal information. HHS' Peters said when consumers fill out their applications, "They can trust that the information they're providing is protected by stringent security standards and that the technology underlying the application process has been tested and is secure."
The botched rollout has led to calls on Capitol Hill for a delay of penalties for those remaining uninsured. The Obama administration has said it's willing to extend the grace period until March 31, the end of open enrollment. That's an extra six weeks. The insurance industry says going beyond that risks undermining the new system by giving younger, healthier people a pass.
Sen. Joe Manchin, D-W.Va., who is seeking a yearlong delay to the penalty for noncompliance, said his approach would "still induce people to get involved, but it will also give us the time to transition in. And I think we need that transition period to work out the things."
Sen. Jeanne Shaheen, D-N.H., who has urged the Obama administration to postpone the March 31 deadline, said she was concerned applicants would not have a full six months to enroll.
The administration was under no legal requirement to launch the website Oct. 1. Sebelius, who designated her department's Medicare agency to implement the health care law, had the discretion to set open enrollment dates. Officials could have postponed open enrollment by a month, or they could have phased in access to the website.