This is an archived article that was published on sltrib.com in 2008, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

Why should a customer pay for the mistake of Questar? ("Customers told to pay after hi-tech Questar meters mess up," Tribune, March 27). If these new meters were installed and then were malfunctioning, they should be sent back to the manufacturer for repair and the manufacturer should then pay Questar for undercharging of the gas. Simple and easy.

Colleen Thistle

Stansbury Park

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