This is an archived article that was published on sltrib.com in 2008, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

Why should customers pay for Questar's poor quality control? ("Customers told to pay after hi-tech Questar meters mess up," Tribune, March 27). Questar decided to install the electronic transponders to reduce cost by reducing the workforce needed to read meters. Just because Questar failed to inspect and test the new equipment does not make it the customer's fault. Since its computers track everything, Questar should have known within the first month or two about the faulty transponders. It failed to act in a timely manner.

Consider the gas station attendant who programs the station's pumps wrong. That merchant has no reasonable expectation to recover the loss from the departed customers. Questar's customers paid their bills faithfully, in full.

Allen Klinefelter

Sandy

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