Pinching pennies • Billing errors, claims denials and disputes cause delays in care.
This is an archived article that was published on sltrib.com in 2012, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.
Editor's note: This is a part of a package of stories about Utahns and medical debt. See Related Stories box below.
Eve Yancey spent her 11th birthday in the hospital but she didn't have to.
Chronic meningitis, or swelling in the brain, is just one of the side effects of her rare auto-immune disease, Cryopyrin-associated periodic syndrome (CAPS).
A genetic anomaly causes Eve's body to overproduce a protein that triggers her body's immune response round-the-clock. Left untreated, the disease can also cause hives, severe gastro-intestinal pain, developmental delays and hearing loss.
"In many ways we're lucky. Eve has had no seizures and despite missing as much as school as she does, she pulls straight A's," said her mother, Heather Yancey, who has a milder form of the disease.
But the injectable drug Eve needs costs $20,000 a month and getting insurance to cover it is a constant struggle.
"It's gotten to the point where I'm about ready to call the insurer and say I'll stop taking my meds if you'll pay for my daughter's. I find it disgusting that I even have to consider that, but I'll do it," said Yancey, a registered nurse. "I work full time at a job with great health insurance. I'm doing everything you're supposed to do and I still get the shaft."
Eve is a high-cost patient, so her mom understands why her insurer scrutinizes every claim.
But tussles with her insurer have become more frequent and aggravating. Only recently did Yancey resolve a dispute over a $8,800 hospitalization from last January.
"First they said we were out-of-network. We weren't. Then after we appealed, they questioned whether it was medically necessary," said Yancey.
Despite getting prior authorization for a hearing aid earlier this year, the insurer is now refusing to pay the $3,000 price tag. Most recently, they balked at covering a higher dosage of Eve's medicine, resulting in her hospitalization, said Yancey.
"Watching her close to death and feeling hopeless, it's one of those moments when you think, 'Should I rob a bank?'" said Yancey.
After numerous phone calls to her insurer, Cigna, Yancey learned that her pharmacy benefits had been contracted out to Caremark. With pressure from her employer, Caremark agreed to pay for Eve's injection.
The drug worked so well at reducing inflammation that Eve's last hearing test showed she had recovered some of her hearing in her left ear.
Now Yancey is wrestling with the specialty pharmacy to refill her prescription. "When I called yesterday to order my daughter's next dose, they said, 'We can send you the supplies to compound the drug yourself, but not the injection.'"
Yancey is losing patience, and says if her daughter winds up in the hospital again because she can't get her drugs, "I'll hire a lawyer and sue for damages."
Eve's father died years eight ago. "It's just the two of us," said Yancey. "We live with my parents who don't charge us rent. They're a huge help, but my credit card is maxed out at $5,000 with medical bills. I owe [University Hospital] about $500 right now and Primary Children's [Medical Center] bout $600. Having to fight insurance on top of that is ridiculous. It's a waste of time and money for everyone."
Delay and defer
An estimated 9.2 million adults were contacted by a collection agency in 2010 over a billing error, according to the Commonwealth Foundation.
Claims denial rates vary by insurer, ranging from 6 percent of all claims to 40 percent, showed a 2010 study by the Government Accountability Office (GAO). Most denials, if appealed, are reversed in the consumer's favor, the GAO found.