Letter: Loyalty to paper gets you nothing

I have to agree with the opinions expressed in Dave Clifton's letter of Nov. 16: "Trib print subscribers treated as second-class." I too am a long time print subscriber who is beyond frustrated with delivery service. I too have called to report wet papers and am offered a credit which is nice but does not solve the problem.

The last time it happened, the day before Mr. Clifton's letter appeared, I asked to speak to a supervisor and told him that I wanted a replacement paper even if it was a few minutes after the cut off time of 8 a.m. He said he would try to make that happen. I never received a paper.

I also wanted his assurance that in future the plastic bag would be tied closed on inclement days. He suggested an additional measure: porch delivery. I thought things were looking up. Obviously porch delivery was a pipe dream.

The paper continues to arrive on the driveway. Last Monday my paper arrived with no bag at all despite drizzle. Today there was a bag, still not tied, not on the porch. A third of the newspaper is wet. I join Mr. Clifton in asking MediaOne to improve its service for loyal print subscribers.

Jane Hacking

Salt Lake City