This is an archived article that was published on sltrib.com in 2016, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.
The story of a former Congressional staffer with some advice began to circulate among those feeling hopeless and unheard after last Tuesday's election results.
Laypeople have a half-dozen ways to communicate with their representatives in Washington, D.C., and their voices will be amplified if they eschew the written word for phone calls or in-person events, Emily Ellsworth wrote in a string of tweets Friday.
By Tuesday, those tweets had been written about by CNN, Yahoo and The Huffington Post, and retweeted by CNN anchor Jake Tapper and comedian Patton Oswalt. HBO talk show host Bill Maher shared a link to a story about Ellsworth's guidance.
Now a 30-year-old writer, editor and social media manager who lives in Lindon, Ellsworth said that even as a studier of viral content, the response took her by surprise. Her followers grew from about 5,200 to more than 13,000, and her account was verified by Twitter.
"All I did was basically just tell people what lobbyists have known for years," she said.
Ellsworth worked for four years in the Provo office of Rep. Jason Chaffetz and nearly two in Salt Lake City as constituent service manager for Rep. Chris Stewart. She left in October 2014, she said, "burned out" by the government shutdown a year earlier.
This year, she served as state leader of Republican Women for Hillary. She felt "disgust" for President-elect Donald Trump, she said, and more closely aligned with Clinton's moderate views. But her tweets had no partisan intent, she said.
Ellsworth added that it was especially gratifying that after some respondents said their representatives haven't listened to them, those Twitter users soon got a response from said representatives' accounts, urging them to call.
Ellsworth's now-famous advice:
I worked for Congress for 6 years, and here's what I learned about how they listen to constituents.
— Emily Ellsworth (@editoremilye) November 12, 2016
First, tweeting or writing on Facebook is largely ineffective. I never looked at those comments except to remove the harassing ones.
— Emily Ellsworth (@editoremilye) November 12, 2016
Second, writing a letter to the district office (state) is better than sending an email or writing a letter to DC.
— Emily Ellsworth (@editoremilye) November 12, 2016
But, the most effective thing is to actually call them on the phone. At their district (state) office. They have to talk to you there.
— Emily Ellsworth (@editoremilye) November 12, 2016
We repped half a million people, it was impossible to read and respond personally to all letters. Impossible.
— Emily Ellsworth (@editoremilye) November 12, 2016
This was something in particular that I cared about as a staffer and worked very hard on, but the sheer volume of emails is overwhelming
— Emily Ellsworth (@editoremilye) November 12, 2016
So, we batched them with computer algorithms and sent out form letters based on topic and position. Regardless of method received.
— Emily Ellsworth (@editoremilye) November 12, 2016
But, phone calls! That was a thing that shook up our office from time. One time, a radio host gave out our district office phone # on air.
— Emily Ellsworth (@editoremilye) November 12, 2016
He was against our immigration policy and told our constituents to call. And they did. All. Day. Long. All I did all day was answer phones.
— Emily Ellsworth (@editoremilye) November 12, 2016
It was exhausting and you can bet my bosses heard about it. We had discussions because of that call to action.
— Emily Ellsworth (@editoremilye) November 12, 2016
If we started getting a pattern of calls, I called up our DC office and asked if they were getting the same calls and we talked.
— Emily Ellsworth (@editoremilye) November 12, 2016
Also, recognize that your letters and your emails get seen by staffers, just like your phone calls get answered. That's the way of it.
— Emily Ellsworth (@editoremilye) November 12, 2016
If you want to talk to your rep, show up at town hall meetings. Get a huge group that they can't ignore. Pack that place and ask questions.
— Emily Ellsworth (@editoremilye) November 12, 2016
We held town halls consistently that fewer than 50 people showed up for. And it was always the same people. So, shake it up.
— Emily Ellsworth (@editoremilye) November 12, 2016
As always, please be kind but firm with those staffers. They will listen and talk to you. I always, always did.
— Emily Ellsworth (@editoremilye) November 12, 2016
If you run an advocacy group, invite local staffers to show up to your events. Let them talk to people you work with and set up meetings.
— Emily Ellsworth (@editoremilye) November 12, 2016
I loved getting out of my office and meeting with advocates in immigration, healthcare, education, science, and every type of work.
— Emily Ellsworth (@editoremilye) November 12, 2016
Invite staffers on "field trips" and show them what it's like in your communities. Show them the work you are doing. It works.
— Emily Ellsworth (@editoremilye) November 12, 2016
Are you noticing a pattern here? The staff are the ones who run the ground game for Congress. Work on helping them understand and learn.
— Emily Ellsworth (@editoremilye) November 12, 2016
Because, if the staff knows you, when they have a question about a piece of legislation or amendment, they will be the one you call.
— Emily Ellsworth (@editoremilye) November 12, 2016
And, that's the best I've got for you now. I hope it helps.
— Emily Ellsworth (@editoremilye) November 12, 2016
Use your resources the best way you can and get their attention.
mpiper@sltrib.com
Twitter: @matthew_piper