Officials in both cities are frustrated with the petition drive because, even if it is successful, it can't actually stop BRT, which is a Utah Transit Authority project mostly on state highways. The petitions would only reverse the deal the cities made with UTA for improvements on the route. The petitioners maintain that, without the local commitment, federal funding for the project could go away. That federal funding is budgeted, but Congress hasn't approved the budget yet. UTA is confident enough that it will begin the project this summer.
The emails are not the only hindrance put on petitioners. Provo City Police have also been requiring them to set up in a "free speech zone" on the sidewalk outside the Provo Recreation Center or pay to rent a room in the center. The city has a legal opinion to justify it, but it's still a poor move, setting up the dynamic where the city is fighting its own citizens. And don't think that citizens who have nothing to do with the petition aren't noticing that dynamic.
It doesn't have to be. The cities can and should put out good information on BRT and the cities' role, and it also should accommodate a legal petition process by its residents. That, frankly, is more important than this BRT route, in large part because this won't be the last transit project.
Public transportation has always been a hard sell in Provo-Orem. Some of it is distrust of government, and some of it is just demographics. A Utah County family in a minivan arguably is "mass transit" already. Nevertheless, the conditions that encourage more transit traffic, pollution and the cost of owning cars are all present and growing in the county.
If the cities resort to this with one project, they set themselves up for years more of fighting their own citizens for wanting to participate in their government. That's no way to get people on the bus.