The Utah Driver License Division met Wednesday with a transgender woman who allegedly faced discrimination when she visited the agency's Fairpark Office in Salt Lake City.
"We did express our apology if she felt like she had been mistreated in our office," said Nannette Rolfe, director of the division. "We want to make sure our employes are treating everyone with respect and dignity."
Rolfe said her office has not found any evidence of wrongdoing in a review of surveillance videos of the incident. But she instructed the transgender woman and a witness, Amber Anderton, on how to file formal complaints that would trigger a more in-depth investigation.