The state of Utah spent $46 million less over five years delivering services online than it would have by providing them by traditional means, according to a University of Utah study released Friday.
"The study shows that making the state's services available online is just smart business," Mark VanOrden, chief information officer and executive director of the Utah Department of Technology Services, said in a news release.
The study was conducted by the U.'s Center for Public Policy & Administration for NIC Inc., a company that provides online services for governments. It was designed to measure the financial benefit of delivering services online versus "offline" through government offices, by phone or mail.