"We are sitting in a cold house. No one comes by," said John Mangin of Levittown, N.Y. "There should be criminal charges against the CEO and the executive board of LIPA for failure to do their jobs."
He was among about 300 people staging a rally in front of LIPA's office in Hicksville, N.Y. Not all were without power, but some who have power said they were there to protest LIPA's lack of communication.
LIPA chief operating officer Michael Hervey said they were aware customers haven't gotten the information they've needed from the utility, partly because of an outdated information technology system they're in the process of updating.
"I certainly feel the frustration of customers whose power remains out. Our hearts go out to them," Hervey said.
But he said workers are repairing unprecedented storm damage as fast as they can. About 6,400 linemen and 3,700 tree trimmers are at work, compared with 200 linemen on a normal day.
In Suffolk County, where about 28,000 remain without power, County Executive Steven Bellone announced he was cutting ties with LIPA and would deal directly with substation coordinators.
Hervey said he would not comment on that directly, but added that an ad hoc takeover of the system would lead to anarchy.
"The utility is the best suited to restore power and manage that," he said. "We can't have people step in and take over."
New York Gov. Andrew Cuomo has called for investigation of the region's utilities, criticizing them as unprepared and badly managed. On Friday, two congressmen from Long Island called for the federal government to help LIPA restore electricity.
"It's a totally disorganized effort, and LIPA unfortunately seems to have lost control of the situation and that's why you see so many people becoming so angry," Rep. Peter King said Saturday.
In New York City and neighboring suburban Westchester County, utility Con Edison said it has restored electricity to 98 percent of homes and businesses. About 20,000 of the utility's customers remained powerless, down from a peak of more than 1 million.
In New Jersey, more than 100,000 customers were without power Saturday, most along the coast, utilities said. That was down from 2.7 million at the height of the storm. Most were expected to have power by the end of the weekend.