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Utah courts to conduct patron satisfaction survey

Published May 30, 2013 11:39 am

Courts • Exit polls will gauge public's experience and expectations in June and July.
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The Administrative Office of the Courts will be surveying patrons this summer to gauge their experience and expectations of doing business with the Utah state courts.

"The court will use the data to ensure the courts are accessible and that individuals are being treated fairly by the court," said State Court Administrator Dan Becker in a news release. "Feedback from the public about the court's performance will help us to provide better service."

Survey specialists will administer The Access and Fairness Survey during June and July by collecting responses for one day as people leave courthouses at 38 locations.

Every person at the courthouse that day will be eligible to participate, except for court employees or those who are visiting an agency other than the court.

Past survey results have shown that the majority of respondents had a positive perception about their court visit, felt Utah's courts were accessible, and that court employees are respectful and responsive in working with the public, according to the news release.

Past survey results also identified areas where performance fell short of the public's expectations. Respondents said they would like more information on the work of the courts and self-represented litigant resources, the news release said.

In addition, some court users reported dissatisfaction with the time needed to complete their courthouse visit. The courts have used such findings to increase the amount of information and type of services that are available on the court website, utcourts.gov, and expand self-help services.




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