A video released by the Salt Lake City Police Department gives the public an inside look into the police headquarter's new 911 center.
Every month, Police Chief Chris Burbank releases a YouTube video highlighting some aspect of public safety. In his October "Chief's Message," released Wednesday morning , Burbank interviews 911 center director Scott Freitag about the bells and whistles that callers would otherwise never know about.
When someone dialed 911 before, the call could be handed off to another dispatcher depending on the type of emergency it is. But this 911 center combines police, fire and emergency medical services calls, and Freitag explains in the video how a 911 call stays with the same dispatcher that answered the phone, decreasing the likelihood that the center will lose callers in transfers or that callers will have to repeat themselves to another dispatcher.